Privacy Policy

Lace & Favour is committed to ensuring your privacy and maintaining the security of any personal information provided by you. We strictly adhere to the requirements of the Data Protection Act 1998. The purpose of this privacy statement relates to what information we collect and how we use it.

You can access our website home page and browse our site without disclosing your personal information. However, when you place an order you will be required to provide certain information about yourself. When you order, we will require your name, address, telephone number, e-mail address, and card details. You have the option to withhold any information details not required for the order process.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.laceandfavour.com

WHAT PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information (explained below) and Order Information. Order information is information that you provide us when you purchase from the site (more in detail below).

We collect a variety of types of information. Examples include:

Order Information: Contact and location information, such as your name, address, phone number, or email address;
Purchase information, such as the items you purchase, payment method and payment information (such as debit or credit card number and information), billing and shipping address, and contact information (such as for receipts or order updates);
Preference information, such as your contact and marketing preferences, and brand and merchandise interests;
Profile and account information, which may include Contact, Purchase, and Preference information as well as your account password, items in your online shopping cart or saved for future purchase, product review information, gift card and other information about your profile or account;
Demographic information, which may include age or birth date, gender, post code, and other information about you;
Device and browsing information, including information about your phone, tablet, computer, or device, and online browsing activity (collectively, “automatically collected information”). Automatically collected information may include IP addresses, unique device identifiers, cookie identifiers, device and browser settings and information, and Internet service provider information. Automatically collected information also may include information about when and how you access and use our website or mobile application, such as the date and time of your visit or use, the websites you visit before coming and after leaving our website, how you navigate and what you search for using our website and mobile application, the website pages and items you view using our website and mobile application, and the items you purchase.

HOW WE COLLECT INFORMATION

We collect personal information on our website and from third parties. For example, we collect information that:

You provide, such as when you make a purchase, contact us, register for an online account, participate in a contest or sweepstakes, respond to a survey, engage in a promotional activity or sign up for emails or marketing;
From third parties, such as service providers that we use, analytics companies, advertising networks and cooperatives, demographic companies, third parties that provide us with information about you and the different devices you use online, and other third parties that we choose to collaborate or work with;
From social media platforms and networks that you use in connection with our website or mobile application, or that share or allow you to share information with us, such as Facebook, Twitter, Pinterest, and Instagram. For example, if you use functionalities, plugins, widgets, or tools from social media platforms or networks in connection with our website (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media), we will collect the information that you share with us, or that those social media platforms or networks share with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use;
Using cookies and automatic collection methods. For example, we and third parties we work with may collect information from the computer, tablet, phone, or other device: that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our website or you choose to share it with us.Methods we use include:
cookies which may be session-based or persistent, and are typically small data files that are stored on your hard drive or in connection with your Internet browser. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.;
Log files which track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
web beacons or tags which are small images embedded into websites or emails that send information about your computer, tablet, phone, or other device when you visit our website, use or mobile application, or open an email we send to you used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Apple Pay, etc), email address, and phone number. We refer to this information as “Order Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to

Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Communicate with you such as when you: place an order; call us; make a request or inquiry; enter a contest or sweepstakes; complete a survey; or share a comment or concern;
Screen our orders for potential risk or fraud such as to: defend or protect us, our customers, you, or third parties, from harm or in legal proceedings; protect our rights; protect our security and the security of our customers, employees, and property; respond to court orders, lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
For analytics, such as to: understand how you use our website and mobile application; understand how you shop with us; determine the methods and devices used to access our website and mobile application; and improve our website and mobile application;
For our business purposes, such as: to operate and improve upon our business and lawful business activities; to maintain our programs, accounts, and records; for research; to determine your satisfaction with our products and services; to detect and prevent fraud or misuse of our services; and for any other business purpose that is permitted by law;

We use the Device Information that we collect to help us:

Screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
For personalization of your experiences with us, including to: remember your interests and preferences; customize the products and services we share with you; facilitate your interactions with our stylists and salespeople; track and categorize your activity and interests on our website and mobile application, including by identifying the different devices you use; and to enrich your experience in our stores, on our website, and through our mobile application;
For marketing and advertising, such as to: send you marketing and advertising communications; check creditworthiness and make pre-screen offers for Nordstrom-branded credit cards; and to customize the marketing and advertising that we show you. If you sign up for a newsletter, you’ll be able to select the types of email marketing you prefer. To opt out of receiving emails, please email us at [email protected] or click the ‘unsubscribe’ button at the bottom of the email.
For remarketing: In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior.

SHARING YOUR PERSONAL INFORMATION

In general, we do not share personal information about you with third parties for third party marketing or advertising purposes. We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we share personal information with:

Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our website or mobile application (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by following the procedure described here:

Facebook & Instagram - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Lace & Favour Newsletter- please email us at [email protected] or click the ‘unsubscribe’ button at the bottom of the email.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

LINKS TO OTHER WEBSITES AND SERVICES

Our website may provide links to other Internet sites, content or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of those third parties.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below or send us an email at [email protected]

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. To request to delete your information, please see the contact information below

MINORS

The Site is not intended for individuals under the age of 13. Lace & Favour does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to Lace & Favour in connection with our website or mobile application, and without prior verifiable parental consent, please contact us at [email protected] so that we can take steps to delete the personal information that she or he provided.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Lace & Favour
Unit D1 Swallow Business Park
Diamond Drive
Lower Dicker
Hailsham
BN27 4EL