Customer Service FAQs

Yes, we do! To help you sparkle and shine on your big day we offer a bespoke shoe embellishment service. From Diane Hassall shoe clips and charms to elegant and sophisticated floral inspired heel embellishments by Harriet Wilde, our bespoke services are on hand to help you customise your chosen shoe style in a way that suits your personality down to the ground!

Whether it’s encrusted heels shimmering with sparkling diamantes or a light scattering of pearls and crystals over the entire shoe, we can do it! To get started, take a look at our Bespoke Services or contact our team to talk about your dream wedding shoes!

If you are looking to order 6 or more bridesmaid dresses, pairs of shoes, jewellery pieces, etc, we do offer a percentage discount depending on the value of the order. For more information, please email us at [email protected].

Please note that these discounts won’t be automatically applied at checkout when you shop with us online. We calculate discounts for orders of multiples on an individual basis which takes into account the product and other factors. The best way to get your hands on the best deal is to contact us!

Most of the wedding shoes and handbags on our website can be dyed to a colour of your choice using our bespoke service. However, we recommend that you check the product description of the desired item to confirm this or contact us if you are unsure.

We offer a fast and efficient Shoe & Bag Dyeing on our Rainbow Club, Perfect Bridal, Pink Paradox, Harriet Wilde and Freya Rose shoes to help you create the perfect pair and show your true colours!

Please note: All of the Benjamin Adams shoes in this season’s collection are non-dyeable.

Our Shoe & Bag Dyeing service is the perfect way to create a pair of wedding shoes, or iconic accessory, that embodies your unique style. The beauty of this service is that you can have your chosen shoes dyed to any colour you choose.

To do this, all we need you to do is provide a swatch of your desired colour. This can be a piece of fabric, paint card, pair of shoes, dress, or a reel of thread. From there, our clever colour match team will create the perfect blend that matches your shade and hand apply this to your chosen pair of dyeable shoes.

If you aren’t sure what colour you’d like to dye your shoes, we can also provide you with a colour chart of premade shades to help you!

Our Shoe & Bag Dyeing service is offered for any dyeable shoes or handbags purchased from the brands we work with. This includes: Perfect Bridal, Rainbow Club, Pink Paradox, Harriet Wilde and Freya Rose.

Provided your shoes are from any of these brands and are made in a dyeable fabric, we can absolutely dye them for you!

To do this, simply give us a call and chat to our team about it. We’ll get it sorted out for you as soon as possible.

All Lace & Favour orders are shipped via Royal Mail Tracked & Signed. Customers in the UK can choose from either our Standard Delivery (3-5 working days) or Express Delivery (1-2 working days).

For shipping to Europe, please allow 5-7 working days for delivery. For the rest of the world, we expect delivery times to range between 7-10 working days.

Please be aware that delivery times may vary depending on the items ordered. We do everything we can to ensure your order reaches you quickly, however certain bespoke items can take longer. For up-to-date information on shipping time guidelines by product, please refer to our Delivery & Returns page or take a look at the detailed product descriptions for the item you would like to purchase.

Well-wrapped gifts are a thing of beauty. But if you don’t have the time, or wrapping isn’t your forte, we can help!

We offer high-quality gift wrapping for all our products, whether you’re shipping an item directly as an engagement present or just want to get your gift delivered ready to hand over to the happy couple.

Many of our gorgeous wedding hair accessories and jewellery are already packaged in beautiful presentation boxes to keep them safe and secure. But we can go one better, wrapping your chosen gift up in gorgeous wrapping paper topped with a bow and personalised gift tag.

To request a quote for gift wrapping on any of our items, please contact us today. Our team are on hand to  offer the perfect gift-wrapping solution whether you’re choosing bridesmaids gifts, engagement gifts or keepsakes for those special people in your bridal party.

There is nothing we love more than welcoming brides and their bridal parties to our modern boutique.

Situated in Crowborough, our showroom is home to a gorgeous selection of wedding and occasion shoes and bridal accessories including veils, hair accessories and jewellery. We also stock a beautiful selection of bridesmaids’ dresses and prom dresses too.

With changing facilities available, you’ll have the chance to see and try on our fabulous selection of styles and colours. Once you’ve found your dream gowns, we can also arrange for any alterations to be carried out in addition to introducing you to beautiful jewellery, hair accessories and more to compliment it.

Book Your Visit Today

To allow you time and space to enjoy all that we have to offer and give our full attention to you, we ask everyone who would like to visit us to book an appointment in advance via our online booking system. 

If you have any questions prior to booking an appointment, please email us at [email protected] or give us a call on 01892 667571. 

Yes, we hold stock of over 70 beautiful wedding shoes at our studio in East Sussex, so why not visit us and try before you buy? We would advise that you call in advance prior to visiting to check we have the shoes in stock, if only to avoid a wasted trip. However, if we don’t, never fear! We can order them for you and arrange for you to visit us another day to try them on before you commit!

If you aren’t able to get to our studio, we offer a comprehensive returns process and are able to exchange shoes for a different size or colour if requested, providing they have not been hand coloured or worn beyond being tried on.

Yes, we have a dedicated range of wide fit wedding shoes available to buy, with designs from world renowned wedding designers including Perfect Bridal, Pink Paradox London, Rainbow Club, and Rachel Simpson.

Whether you’re dreaming of a pair of classic ivory satin heels or pretty as a picture Mary Janes to complement your tea-length dress, you’ll find your perfect match with wide fit wedding shoes from Lace & Favour.

If your wedding shoes arrive and they don’t fit or feel comfortable, don’t panic!

At Lace & Favour, we make returning and exchanging your items quick and easy. Simply fill out our online returns form, print off the returns label, pack up the shoes and send them back to us.

If you would like to exchange your shoes for another size, let us know on the return form and we will arrange for a new size to be sent out to you. If not, once we’ve received your return, the amount you paid less the cost of the return will be credited back to your account within 7 working days to your original method of payment.

Please note: There are some items on our website that are non-returnable, including dyed and bespoke wedding shoes. Please refer to our Returns page for the full list.

For each pair of wedding shoes and occasion shoes listed on our website, you will find the heel height listed in the ‘Product Details’ section. For your convenience we include the measurement in both centimetres and inches.

Heel height is measured from the bottom of the heel to the point it connects to the shoe. We provide this information to help you choose the right heel height to complement your gown.

Yes! We offer a fast and efficient shoe dyeing service on a wide range of our wedding shoes.

Brands that we currently offer shoe dyeing for include shoes from Rainbow Club, Perfect Bridal, Pink Paradox, Harriet Wilde, and Freya Rose.

Before you use our shoe dyeing services, we recommend that you purchase the shoes you’d like dyed in the desired size and try them on. Then, once you’re satisfied with them, send us back to us along with a swatch of your desired colour. We’ll take care of the rest!

Please note: Lead times for our shoe dyeing services may vary depending on the brand of shoe you choose. For further information about this, take a look at our dedicated Shoe & Bag Dyeing page or contact us with your questions.